Stop switching between tools. Issai brings together Slack, Teams, and your incident management systems in one place, transform chaotic support channels into AI intelligence.
Issai leverages AI to transform how you manage customer support and incidents, delivering faster resolutions and deeper insights.
Automatically categorize and route incoming support tickets to the right team using advanced message classification algorithms.
Generate intelligent responses to common questions, freeing up your support team to focus on complex issues.
Auto-generate and maintain documentation with AI assistants that learn from your support conversations.
Streamline incident response with automated detection, classification, and routing based on severity and impact.
Forecast support volumes, identify trends, and optimize staffing with AI-powered insights and reporting.
Monitor conversation sentiment in real-time to identify frustrated customers and prioritize accordingly.
Our AI doesn't just automate tasks—it amplifies your team's capabilities with contextual understanding and continuous learning from your support interactions.
Design intelligent workflows that adapt to changing conditions. Automate routine tasks and let your team focus on high-value problem-solving.
Leverage AI that understands the context of conversations and previous interactions to provide more relevant and intelligent responses, enhancing resolution times and customer satisfaction.
AI automatically analyzes conversations to determine if a new message is related to an existing issue or requires a new ticket, maintaining clean workflows.
Create and maintain comprehensive documentation with AI-assisted content generation and retrieval. Intelligent search and contextual recommendations put the right information at your team's fingertips.
Seamless Connections
Our deep Slack integration means you can handle support requests right where they happen. No context switching, no copying messages back and forth—just seamless support that feels natural for both your team and your customers.
AI automatically detects support requests in Slack and creates tickets.
Keep all communications organized in their original threads.
Get intelligent response suggestions based on your knowledge base.
IntegrationsConnect directly to Slack channels where your teams already collaborate
Bring your support and incident management to Microsoft Teams
Link tickets and incidents to Jira issues for seamless tracking
Connect support issues directly to code repositories
Integrate tickets with ServiceNow for streamlined IT service management
Automate on-call notifications for critical incidents
Connect to any custom system with our flexible webhook APIs
Build your own custom integrations with our comprehensive API
With 400+ available integrations, we connect to virtually any tool in your tech stack.
Need a custom integration? Our flexible API makes it easy to connect with any system.
Choose the plan that's right for your team. All plans include our core support features.
For small teams getting started
For growing support teams
For large organizations
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Communication Sources & Integrations | |||
| Email & form integration | |||
| Slack message to ticket conversion | |||
| Microsoft Teams integration | |||
| Multi-channel integration | Up to 3 channels | Unlimited | Unlimited |
| Advanced Slack automations | |||
| AI Capabilities | |||
| Basic ticket categorization | |||
| AI ticket title generation | |||
| Conversation summarization | |||
| Knowledge base AI assistance | |||
| AI agent capabilities | |||
| Support & Incident Management | |||
| Support ticketing system | |||
| Basic knowledge base | |||
| Advanced incident management | |||
| Automated SLA tracking | |||
| Custom postmortem templates | |||
| Enterprise Features | |||
| Role-based access control (RBAC) | |||
| Single Sign-On (SSO) | |||
| Customer portal | |||
| Advanced security features | |||
| Dedicated success manager | |||
